FAQ

Our tools and materials are curated for the passionate maker. Whether you’re a woodturner shaping a beautiful bowl, a carver bringing a block of basswood to life, or a bladesmith forging your next knife, we serve artisans who value precision, quality, and inspiration. From beginners seeking their first premium blank to seasoned professionals stocking their studio, we deliver the essentials for your masterpiece.

We blend timeless craftsmanship with modern accessibility. Our digital storefront maintains the attentive, knowledgeable feel of a local specialty shop, while our global reach ensures makers worldwide can access premium supplies. We believe in clarity, care, and a seamless journey—from browsing our curated collections to unboxing in your workshop.

We specialize in high-grade materials and tools for specific crafts:

• Turning: Premium bowl blanks (like American Walnut) and exotic polyester blanks.
• Carving: Quality basswood blocks and specialized carving tools.
• Knife Making Supplies: Professional-grade stainless steel kits and performance-driven materials.

Every item is vetted for consistency and quality, ensuring it meets the demands of serious making.

Absolutely. We believe in supporting the maker’s journey at every stage. Our collections include accessible materials for those just starting, as well as specialized, professional-grade supplies. Our goal is to be your trusted source as your skills grow.

We deliver our passion worldwide* to most global destinations. Our mission is to bridge the gap between your vision and its execution, no matter where your workshop is. (*Currently, we are unable to ship to a small number of remote regions. Please contact us if you have questions about your specific location.)

We offer two clear, reliable services to fit your project timeline:

• 🚚 Standard Shipping (Fast & Tracked): $12.95. Partnering with DHL or FedEx for door-to-door service. Orders typically arrive within 10-15 business days after leaving our Oakland warehouse.
• 📦 Free Economy Shipping: Available on all orders over $50. Shipped via EMS. Please allow 15-25 business days for delivery after shipment. Perfect for planning ahead and stocking up.

All orders are processed with care within 1-2 business days.

Both shipping options include tracking. Once your order ships, you will receive an email with your tracking number and a link to monitor your package’s journey directly to your door.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for a secure and convenient checkout experience.

Please contact us immediately at [email protected]. We process orders quickly, but if we can catch it before it leaves our workshop, we will do our best to accommodate your request.

We stand behind the quality of every item. If any product does not meet your expectations, we accept returns within 15 days of you receiving your order. Please contact our dedicated support team at [email protected] to initiate a return and receive instructions.

We package every order with the same precision and care we apply to selecting our products. However, if your items arrive damaged, please contact us immediately with photos of the package and contents. We will work swiftly with our shipping partners to resolve the issue and ensure you get what you need for your craft.

Our team of fellow makers is here to help. For any questions about your order, shipping, or product recommendations:
Email: [email protected]
Mailing Address: Rothko & Frost Shop | 3196 Clifford Street, Oakland, US 94612
We are committed to providing clarity and support at every stage of your creative process.