Privacy Policy

At Rothko & Frost Shop (carvingtoolssale.com), we believe that trust is the foundation of craftsmanship. Just as you place your faith in the integrity of the grain, the temper of the steel, and the precision of your tools, you should be able to trust that your personal information is handled with the utmost care, security, and respect. This Privacy Policy outlines how we collect, use, protect, and share information when you visit our website or make a purchase, reflecting the same clarity and dedication we apply to curating our premium turning blanks, carving blocks, and knife-making supplies.

1. Information We Collect

To facilitate your seamless journey from inspiration to checkout, we collect information that enables us to serve you effectively:

• Personal Identifiers: Name, email address, shipping and billing address, and phone number, provided when you create an account or place an order.
• Payment Information: Credit card type (Visa, MasterCard, JCB) or PayPal account details. We do not store full credit card numbers on our servers. Payments are processed through our secure, encrypted payment gateways.
• Transaction Details: Records of the products you purchase, order dates, and transaction amounts.
• Technical & Usage Data: Information about your device, IP address, browser type, and how you navigate our site, collected through cookies and similar technologies (see Section 6).
• Communication Records: Correspondence if you contact our team at [email protected].

2. How We Use Your Information

We use your data with the precision of a master carver, solely to enhance your experience and fulfill our commitments to you:

• To process and ship your orders for carving, turning, or knife-making supplies worldwide (excluding a small number of remote regions).
• To communicate with you about your order, provide customer support, and respond to your inquiries.
• To improve our website, product offerings, and your overall journey based on anonymous, aggregated usage trends.
• To send you relevant information about products, promotions, or workshop tips, only if you have explicitly consented to receive such communications. You may opt-out at any time.
• To prevent fraud and ensure the security of our website and transactions, in line with our philosophy of reliability and trust.

3. Sharing and Disclosure of Information

We treat your personal data with the confidentiality of a private workshop. We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information as necessary for the following purposes:

• Service Providers: Trusted partners who perform services on our behalf, such as payment processing (e.g., PayPal, credit card processors), order fulfillment, shipping carriers, and IT services. These partners are contractually obligated to protect your data and use it only for the services we request.
• Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena, or to protect the rights, property, or safety of Rothko & Frost, our customers, or others.
• Business Transfers: In the event of a merger, sale, or transfer of our assets, your information may be transferred as part of that transaction, with notice provided to you.

4. Data Storage and Security

Your security is paramount to us, mirroring the integrity we uphold in selecting every piece of wood and steel. We implement robust technical and organizational measures to protect your data:

• All transactions on carvingtoolssale.com are protected with industry-standard SSL (Secure Socket Layer) encryption.
• We do not store your full payment card details on our servers. Payment data is handled by our secure, PCI-DSS compliant payment partners.
• Personal data is stored on secure servers with limited access, and we retain it only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
• While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We continuously work to maintain the highest standards of protection.

5. Your Rights and Choices

As the maker of your creations, you have control over your personal information. Depending on your location (including under regulations like the GDPR for customers in the European Economic Area), you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data, subject to certain legal obligations.
• Objection & Restriction: Object to our processing of your data or request we restrict its use in certain circumstances.
• Data Portability: Receive your data in a structured, commonly used format.
• Opt-Out: Unsubscribe from our marketing communications at any time by using the link in any email or contacting us directly.

To exercise these rights, please contact us at [email protected]. We will respond to your request in a timely manner, consistent with applicable law.

6. Cookies and Tracking Technologies

Like many modern websites, we use cookies and similar tracking technologies to enhance your browsing experience. These small data files help us remember your preferences, understand how you interact with our site (e.g., which carving tools pages you visit), and improve our site’s performance.

• Essential Cookies: Necessary for the website to function, such as enabling you to add items to your cart and proceed through checkout.
• Analytics Cookies: Help us understand website traffic and usage patterns anonymously. We may use services like Google Analytics for this purpose.
• Preference Cookies: Remember your settings for future visits.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

7. International Data Transfers

We serve a global community of artisans. If you are accessing our site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. The data protection laws may differ from those of your country. By using our website, you consent to this transfer.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.

9. Contact Us

Your journey from a raw block to a finished masterpiece is fueled by inspiration. Let us handle the logistics with care and respect.
— The Rothko & Frost Team